Travel with Confidence:
Our Safety Measures
We would like to assure you of our dedication and commitment to cleanliness at every step of your journey. From arrival to departure, the ONYX Clean initiative redefines our operational hygiene and safety standards. In partnership with ECOLAB, a global leader in hygiene and safety, we have introduced numerous measures and initiatives that are focused on elevating the safety of our team members and guests.
Arrival and Public Spaces
Health checks
Hand sanitisation
Physical distancing
Arrival and Public Spaces
Health checks
We take compulsory temperature readings and you will be asked to complete an ONYX health and travel questionnaire.
Arrival and Public Spaces
Hand sanitisation
Our protocols have been enhanced. We are sanitising high-traffic and common-touch areas hourly. To help you regularly wash your hands at any time throughout your stay, we have placed hand sanitisers in public areas.
Arrival and Public Spaces
Physical distancing
Please make sure you maintain physical distancing from other guests, such as check-in queues. Furniture in the lobby and lift capacities have been minimised so you can observe safe distancing.
Guest Rooms
Sterilisation
Seal of cleanliness
Guest Rooms
Sterilisation
Our housekeeping team members wear masks and gloves when cleaning guest rooms, with UV-C wands used to further sterilise surfaces.
Guest Rooms
Seal of cleanliness
The ONYX Clean sticker is sealed on each guest room door to let you know that your room has been cleaned. Open with confidence.
Food and Beverage
Sanitisation
Physical distancing
Food and Beverage
Sanitisation
Stringent hygiene and sanitation standards are implemented in all food preparation areas.
Food and Beverage
Physical distancing
To maintain at least one-metre distance, tables and chairs in our outlets are rearranged. Worried about busy times like breakfast? Queue management is in place.
Facilities
Health checks
Sanitisation
Physical distancing
Facilities
Health checks
We will ask you for additional temperature readings when you enter a facility.
Facilities
Sanitisation
Equipment is regularly cleaned while hand sanitisers are placed in areas that are easily accessible.
Facilities
Physical distancing
Loungers and pool furniture are rearranged for safe distancing. We may ask that you reserve a sunbed space, gym session or other facilities.
Meetings and Events
Safety and hygiene guidance
Sanitisation
Meetings and Events
Safety and hygiene guidance
Our professional planners can help with safety and hygiene measures on set-up, agenda planning and food and beverage presentation.
Meetings and Events
Sanitisation
We thoroughly disinfect the venue and equipment. To meet with confidence, our high-traffic and common-touch areas are sanitised every hour. Please make sure you regularly wash your hands with the hand sanitisers that we have placed in public areas.
Team Members
Health checks
Sanitisation
Physical distancing
Team Members
Health checks
The safety of our team members is extremely important to us. Temperature readings are required as team members report for duty. We have also enhanced protocols for receiving bays, such as temperature readings for delivery persons and hygiene screening of vehicles and equipment.
Team Members
Sanitisation
Our team members regularly wash their hands. Contact points and heart-of-house corridors are regularly sanitised.
Team Members
Physical distancing
Please be assured that safe distancing among colleagues is enforced while wearing masks at all times.
Shared Responsibility
Health checks
Sanitisation
Physical distancing
Shared Responsibility
Health checks
The additional measures you can do to stay with confidence is to allow us to do temperature screenings. If you feel unwell before your stay, you should consult a doctor and rest at home. If you start to feel unwell during your stay, please contact us immediately.
Shared Responsibility
Sanitisation
Wash your hands regularly with the hand sanitisers placed in public areas. Please replace your mask if it is damp and do not reuse single-use masks. After disposing of your mask, wash your hands. Common-touch items, such as mobile phones, should also be cleaned.
Shared Responsibility
Physical distancing
Keep a distance from other guests while wearing a facemask. To avoid busy times at restaurants and facilities, we may ask for you to book in advance.
Certifications and Assurances
Certifications and Assurances
Thailand
Our properties in Thailand have been awarded with:
- SHA by the Tourism Authority of Thailand (TAT) for having enhanced health and safety measures
- SHA PLUS certification is given by TAT to properties with over 70% of hotel employees vaccinated
- SHA Extra PLUS certification is granted by TAT to properties that meet SHA PLUS requirements and have partnerships with certified hospitals for COVID-19 tests
- The ‘Safe & Secure’ certification is awarded by World Travel & Tourism Council (WTTC) for adopting the SafeTravels global health and hygiene protocols
Download our
ONYX Clean Infographic